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FREQUENTLY ASKED QUESTIONS

What color is the hair?

Our hair extensions and custom units are available in natural brown and natural black tones. These shades blend beautifully and are ideal for customization.

Can the hair be dyed?

Yes. All hair used by Kayla Shantal Beauty is 100% human hair and can be professionally colored. We recommend consulting with us prior to coloring to ensure the desired results. Please note that platinum blonde and fantasy colors are not offered.

How many bundles do I need for an install?

Bundle quantity depends on the desired fullness and length:

  • 2 bundles are recommended for lengths 14–18 inches
  • 3 bundles are recommended for lengths 20–24 inches

Where does the hair come from?

Our luxury hair extensions are sourced from the Philippines, known for its high-quality hair with natural fullness from root to end.

How many ounces does each bundle weigh?

Each bundle weighs approximately 3.5 ounces, providing a full and luxurious install.

What products should I use in the hair?

We recommend using gentle, sulfate-free shampoos and moisturizing conditioners. Light oils and leave-in treatments may be used as needed. Avoid excessive heat and heavy products to maintain the hair’s softness and longevity.

Do the custom units include the hair in the price?

Yes. All custom wig units include the hair, closure, and construction in the listed price unless otherwise stated.

How long will the hair last?

With proper care and maintenance, Kayla Shantal Beauty hair can last up to 1–2 years. Longevity depends on how often the hair is worn, the products used, and overall maintenance.

Wig-Specific FAQs

Do I need to provide measurements for a custom wig?

Yes. All custom wigs require accurate head measurements to ensure a secure and comfortable fit. Measurements should be taken while your hair is braided or styled as it will be worn under the unit. Wig construction will begin once measurements are received via email.

Are your wigs ready to wear?

Our wigs are constructed to be wear-and-go. Each unit is delivered with an uncut lace and an unplucked part, allowing you to customize the final look to your preference.

Do your wigs require glue or tape?

No. Our custom units are designed for a secure fit and do not require glue or tape.

What type of lace is used?

All closure wigs are made with HD lace for a soft, seamless blend and natural finish.

Can I customize the part or hairline?

Yes. The lace is intentionally left uncut and unplucked so your stylist can customize the parting and hairline to suit your desired look.

How long does it take to receive a custom wig?

Please allow:

  • 2–3 business days for processing
  • 7–10 business days for customization
  • 2–3 business days for shipping


Timelines begin once all required details, including measurements, are received.

Hair Care & Maintenance faqs

How should I care for my wig or hair extensions?

We recommend using sulfate-free shampoo, a moisturizing conditioner, and lightweight leave-in products. Always detangle gently and store hair properly when not in use.

Can I use heat on the hair?

Yes, heat can be used in moderation. Excessive heat may shorten the lifespan of the hair. Always use a heat protectant.

How often should I wash the hair?

Wash as needed based on wear and product buildup. Over-washing is not recommended, as it may dry out the hair.

Can I swim or work out while wearing my wig or extensions?

We recommend avoiding chlorine, salt water, and excessive sweat when possible. If exposure occurs, cleanse and condition the hair promptly.

How long will my wig or hair extensions last?

With proper care, Kayla Shantal Beauty wigs and hair extensions can last up to 1–2 years. Longevity depends on maintenance, frequency of wear, and styling habits.

Will coloring or chemical services affect the hair?

Yes. Coloring and chemical services can impact the hair’s longevity. We recommend professional services and proper aftercare to maintain quality.

pre-order faqs

What does pre-order mean?

A pre-order allows you to purchase hair extensions in advance before inventory is fully restocked. This ensures your hair extensions are reserved for you once they become available.

When will my pre-order hair extensions ship?

Pre-order hair extensions typically ship within 3-4 weeks from the date of purchase. Tracking information will be emailed once your order ships.

Can I cancel or change my pre-order hair extensions?

Due to the nature of pre-orders and inventory planning, all pre-order hair extensions purchases are final and cannot be canceled, refunded, or modified once placed.

Can I order pre-order hair extensions with in-stock products?

If your order includes both pre-order hair extensions and in-stock products, the entire order will ship once all items are available. We recommend placing separate orders if you would like in-stock products sooner.

Why does Kayla Shantal Beauty offer pre-orders for hair extensions?

Pre-orders allow us to maintain luxury-quality standards, manage inventory responsibly, and ensure every client receives premium hair extensions with consistency and care.

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